Legal
Sub-processors
Last updated: September 2026
Third parties that process personal data on our behalf to deliver Reply Fast. We update this list before engaging a new sub-processor and notify workspace owners by email.
Draft for legal review
This page contains placeholders marked “Needs legal review”. They must be completed and verified by qualified legal counsel before this page is relied upon.
1. Hosting and infrastructure
- Hetzner Online GmbH — application servers and database hosting, Germany/Finland (EU).
- Amazon Web Services, Inc. (CloudFront) — content delivery network serving the landing-page background video; loading the page exposes the visitor's IP address and browser user-agent to AWS (US). Needs legal reviewconfirm AWS DPA and EU–US Data Privacy Framework coverage, and decide whether the video should be self-hosted in the EU or loaded only after consent
- Functional Software, Inc. (Sentry) — error monitoring for the API, engaged only when the operator configures SENTRY_DSN; events are stripped of request bodies, cookies and personal identifiers before leaving the process, and the organisation must use EU data residency (de.sentry.io).
- Needs legal reviewany additional infrastructure providers, e.g. object storage, with location
2. Transactional email
- Needs legal reviewemail delivery provider, location and transfer mechanism
3. AI model providers
Model endpoints are configured by the platform administrator and prefer EU regions. Only pseudonymized content reaches a model provider.
- Needs legal reviewlist the active model providers, their regions and the transfer mechanism for any non-EU provider
4. Messaging platforms
- Meta Platforms Ireland Ltd — WhatsApp Business Cloud API (when a WhatsApp number is connected by the customer).
- Telegram FZ-LLC — Telegram Bot API (when a Telegram bot is connected by the customer).
5. Changes to this list
Workspace owners are notified at least 14 days before a new sub-processor starts processing personal data and may object as described in the Data processing agreement.