Legal
Acceptable use policy
Last updated: September 2026
This policy sets out what you may and may not do with Reply Fast. It forms part of the Terms of service.
Draft for legal review
This page contains placeholders marked “Needs legal review”. They must be completed and verified by qualified legal counsel before this page is relied upon.
1. Permitted use
Use the service to answer your own customers about your own products, services and policies, through channels you are authorised to operate.
2. Prohibited use
- Sending unsolicited or bulk marketing messages, or messaging people who have not contacted you or consented.
- Processing personal data you have no lawful basis to process, or content that is illegal, defamatory, discriminatory or infringes others' rights.
- Removing or obscuring the AI-disclosure line, impersonating a person, or misleading customers about who they are talking to.
- Breaching the terms of WhatsApp, Telegram or any connected platform, or using credentials you are not authorised to use.
- Attempting to access other organizations' data, probing or overloading the service, or reverse-engineering the AI safeguards.
3. Your responsibilities
Keep your catalog and knowledge base accurate, review sensitive answers with trigger rules where appropriate, and act on complaints from your customers promptly.
4. Enforcement
We may warn, suspend or terminate an organization that breaches this policy, and we will cooperate with lawful requests from authorities.
5. Reporting abuse
Report misuse of the service to Needs legal reviewabuse contact email.