Legal
Cookie policy
Last updated: September 2026
This policy explains which cookies and similar technologies Reply Fast uses, why, and how you can control them. You can change your choices at any time with “Manage cookies” in the footer.
Draft for legal review
This page contains placeholders marked “Needs legal review”. They must be completed and verified by qualified legal counsel before this page is relied upon.
1. What cookies are
Cookies are small text files stored by your browser. We also refer here to similar technologies such as local storage. Reply Fast uses only first-party cookies set by our own domain.
2. Strictly necessary cookies
These are required for the service to work and cannot be switched off:
- Session cookie set by our authentication system to keep you signed in (HttpOnly, Secure, SameSite=Lax; expires with your session or after the configured lifetime).
- rf_consent — remembers your cookie choices for 180 days.
- replia_widget_session — set only on the chat widget's API path to keep a customer's conversation continuous (HttpOnly, SameSite=Lax).
- rf_onboarding_dismissed — remembers that you hid the dashboard setup guide, for one year.
3. Preference cookies
Used to remember choices such as language or dismissed notices. None are set today; the category exists so you can decide in advance.
4. Analytics cookies
Would help us understand how the product is used. No analytics tool is active today; if we add one it will only run after you accept this category. Needs legal reviewname the analytics provider and its cookies if one is introduced
5. Marketing cookies
Would measure campaigns or personalise messages on other sites. We do not use marketing cookies.
6. Managing cookies
Use “Manage cookies” in the footer to change your choices. You can also delete or block cookies in your browser settings; blocking strictly necessary cookies will prevent you from signing in.
7. Contact
Questions about cookies: Needs legal reviewprivacy contact email.