About Reply Fast
Reply Fast is a conversational-AI platform for businesses that want to answer customers automatically — without losing control of what the AI says.
- Channels supported
- 3
- Interface languages
- 2
- Infrastructure in the EU
- 100%
- Encryption at rest
- AES-256
Why we built Reply Fast
Small businesses lose customers every day to unanswered messages — a question left hanging on WhatsApp, a DM nobody saw in time. Hiring a support team isn't realistic for most, and generic chatbots invent answers nobody can trust.
We're a small independent team building the tool we wanted ourselves: an assistant that answers strictly from your own data, says so honestly, and keeps your customers' data in Europe under European privacy rules.
What we believe
Your data stays yours — the assistant answers strictly from organization-owned content.
Honest AI — clear disclosure in every conversation and strict refusal outside your scope.
Privacy first — EU hosting, GDPR-grade retention and PII pseudonymization by default.
Built for small teams — simple workflows, with human approval where it matters.
How it works under the hood
- Channel integrations
- WhatsApp Cloud API, Telegram Bot API and an embeddable website widget.
- Grounded answers
- Retrieval over your catalog and knowledge base feeds every reply.
- Resilient model routing
- Calls go through a managed fallback chain of EU-region AI endpoints.
- Asynchronous by design
- Webhooks acknowledge instantly; messages are processed on background queues.
Ready to answer every customer?
Create your workspace and connect your first channel today.