Pricing
Simple plans that grow with your support volume.
Billing isn't live yet — every workspace is free during early access.
Free
Try Reply Fast with one channel and a small knowledge base.
Free during early access
- AI answers from your catalog & knowledge base
- Telegram bot and website widget
- Monthly conversation limit
- Community support
Pro
Most popularFor teams supporting customers on every channel.
Free during early access
- Everything in Free
- WhatsApp Business support
- Human-in-the-loop approvals and trigger rules
- Higher limits on conversations and documents
- Priority support
Custom
For larger organizations with specific requirements.
Free during early access
- Everything in Pro
- Custom limits and feature flags
- Onboarding assistance
Compare plans in detail
Every plan includes EU hosting, PII pseudonymization and AI disclosure.
| Feature | Free | Pro | Custom |
|---|---|---|---|
| Channels | |||
| Telegram bot | |||
| Website widget | |||
| WhatsApp Business | |||
| AI answers | |||
| Answers from catalog & knowledge base | |||
| Strict out-of-scope refusal | |||
| PII pseudonymization | |||
| Control | |||
| Human-in-the-loop approvals | |||
| Trigger rules | |||
| Limits | |||
| Monthly conversations | Standard | Higher | Custom |
| Knowledge-base documents | Standard | Higher | Custom |
| Support | |||
| Support level | Community | Priority | Priority + onboarding |
Included in every plan
Privacy and compliance are part of the platform, not an upsell.
- EU hosting and data residency
- PII pseudonymization before any AI call
- AI disclosure in every conversation
- GDPR erasure and retention controls
- Romanian and English interfaces
- Append-only audit log
Frequently asked questions
- Is Reply Fast really free right now?
- Yes — billing isn't live yet. Every workspace is free during early access; paid plans launch with Stripe in a later phase.
- What counts as a conversation?
- One session thread with a customer. A session opens with the first message and closes after 24 hours of inactivity — it's counted once, no matter how many messages it contains.
- Where is my data stored?
- Application and database run on EU infrastructure. Customer PII is pseudonymized before any AI model sees it and purged automatically when its retention window ends.
- Which AI models answer my customers?
- Calls go through a managed fallback chain of EU-region endpoints. Your assistant answers strictly from your catalog and knowledge base and refuses out-of-scope questions.
- Can a human take over a conversation?
- Yes. Trigger rules flag sensitive conversations for review, and your team can approve, edit or reject AI-drafted answers — or take over entirely.
Still have questions? Talk to us